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(+91) 742 830 1579

FREE SHIPPING FOR ORDERS ABOVE ₹799

(+91) 742 830 1579

Terms of service

RETURN AND REFUND POLICY
This Return and Refund Policy applies to all purchases made through our website. By placing an order with us, you agree to the terms outlined in this policy.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is defective, damaged, or not as described.
  • The product must be unused, in its original condition, and in the original packaging with all tags, manuals, and accessories intact.
  • Return requests must be initiated within 7 days of receiving the product.

2. Exceptions to Returns

Certain items are not eligible for return due to their nature:

  • Perishable goods (e.g., food items).
  • Personal care items such as cosmetics, intimate wear, or health-related products.
  • Items specifically marked as "non-returnable" during purchase.

Note: For hygiene reasons, certain categories, such as intimate apparel, are exempt from returns unless there is a manufacturing defect or a delivery issue.

3. Return Process

To initiate a return, follow these steps:

  1. Contact us at [majashosorvena007@gmail.com] with your order number and reason for return.
  2. Provide photographic evidence of the defect, damage, or issue for faster processing.
  3. Once approved, we will provide return shipping details.

4. Refund Policy

  • Refunds are processed after the returned item passes quality checks.
  • Refunds will be issued via the original payment method within 7–14 business days after approval.

5. Exchange Policy

  • Exchanges are allowed only if the item is defective, damaged, or incorrect.
  • The exchange request must be made within 7 days of delivery.

6. Shipping Costs for Returns

  • If the return is due to a defect or incorrect product delivery, we will bear the return shipping cost.
  • For other reasons (e.g., buyer’s remorse), the customer is responsible for return shipping costs.

7. Cancellation Policy

  • Orders can be canceled before shipment. Please contact us at [majashosorvena007@gmail.com] to initiate a cancellation.
  • If the order is canceled after shipment, return charges may apply.

8. Legal Compliance

We comply with Indian e-commerce laws and the Consumer Protection Act, 2019, ensuring transparency and fairness in returns, refunds, and exchanges.

Contact Information

For any return or refund-related queries, contact us:

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